Refund policy
We want you to love your Cozy Paws Wear order. If something isn't right, here's exactly how returns and refunds work.
30-DAY RETURNS
You may return your order within 30 days of the delivery date for a refund. To be eligible, items must be unworn, unwashed, in their original condition with all tags attached, and returned in their original packaging. Items that have been worn or washed, items without tags, and final-sale items aren't eligible, except where they arrived damaged, defective, or incorrect. If the consumer laws of your country or region give you longer or additional mandatory rights, those rights are unaffected by this policy.
HOW TO START A RETURN
Email support@cozypawswear.com with your order number and the reason for your return. We'll reply within one business day with your return authorization and the return shipping address. Please don't send anything back before receiving authorization — unauthorized returns can't be matched to orders and may not be refundable.
RETURN SHIPPING
For standard returns (such as change of mind or fit preference), return shipping is paid by the customer. We recommend a tracked service, as we can't refund items lost in return transit. If your item arrived damaged, defective, or incorrect, you won't pay anything — see below.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or isn't what you ordered, email support@cozypawswear.com within 14 days of delivery with your order number and clear photos of the issue. We'll make it right at no cost to you with a replacement or a full refund — your choice — and in most cases you won't need to ship the item back.
REFUNDS
Once your return arrives and passes inspection, we'll issue your refund to the original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit. Original shipping fees are refunded only when the return is due to our error or a damaged, defective, or incorrect item.
EXCHANGES
We currently offer refunds rather than direct exchanges. If you'd like a different size or product, return your eligible item following the steps above and place a new order whenever you're ready.
ORDER CANCELLATIONS
Contact support@cozypawswear.com as soon as possible if you'd like to cancel. We can cancel for a full refund any time before your order has been processed for fulfillment. Once fulfillment has started, cancellation can no longer be guaranteed — but your order remains covered by the 30-day return policy above.
CONTACT
Cozy Paws Wear LLC · 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States · support@cozypawswear.com
(This is our business mailing address, not a returns address — your return address is provided with your return authorization.)