Shipping policy
WHERE WE SHIP
Cozy Paws Wear ships internationally to destinations available at checkout. Shipping availability, rates, and estimated delivery times vary by destination — enter your delivery address at checkout to confirm whether shipping is currently available to your location.
PROCESSING TIME
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a tracking link by email as soon as your order ships — every order includes end-to-end tracking. Orders are fulfilled through our international fulfillment partners.
SHIPPING RATES
Your exact shipping cost is always calculated and shown at checkout before you pay, in your local currency where available.
ESTIMATED DELIVERY TIMES
Estimates below are in business days AFTER your order ships (add 1–2 days processing). All times are good-faith estimates based on typical carrier performance — not guarantees — and apply to our major markets; other destinations are typically 7–14 business days after dispatch.
United States: 5–8 business days
United Kingdom: 5–8 business days
Germany, France: 5–9 business days
Canada, Australia: 6–10 business days
Italy, Spain, rest of Europe: 6–10 business days
New Zealand: 7–12 business days
Other international destinations: 7–14 business days
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to import duties, taxes, or customs processing fees charged by the destination country. These charges are set by your local customs authority, are not included in our prices or shipping fees, and are the responsibility of the recipient. Delivery estimates already include typical customs processing time.
ADDRESS CHANGES
Need to correct your shipping address? Email support@cozypawswear.com as soon as possible — we can update it any time before your order ships. We aren't responsible for orders delivered to an incorrectly entered address, but we'll always do our best to help.
DELAYED OR LOST SHIPMENTS
If your tracking hasn't updated for 10 business days, or your order hasn't arrived well past its estimated window, email support@cozypawswear.com with your order number. We'll investigate with the carrier, and if a shipment is confirmed lost we'll make it right with a replacement or refund.
CONTACT
Cozy Paws Wear LLC · 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States · support@cozypawswear.com